Vortex Innerspace Products Inc.

Phone Icon (850) 307-5976
Cart Icon Cart

Careful Custom Shipping


Shipment Process

Orders for the company's products average more than 100 per day. Considering this volume of business, it is remarkable that Vortex Innerspace Products Inc still gives such individual, small-town attention to every part that passes through the assembly line and every parcel that passes out of the shipping department. In our fast-paced and quantity-oriented business world of today, this is a fact they can be proud of. The majority of freight is shipped by local common carriers. Small orders are shipped daily by UPS and Parcel Post. Each order is recorded on the day it comes in and then logged again when it is shipped out, so any questions concerning order arrival or shipping date can be answered quickly. The Diatom Filter Powder is also packaged at the Vortex plant. Incoming shipments of the powder are stored in a separate building from the assembly and warehouse building. The powder is measured in starter kits for the Diatom Filter and also packaged in one and five-pound boxes for purchase.

Returns

Shipping is guaranteed against original defects in material and workmanship for a period of six months. We do not authorize dealers to make adjustments other than the sale of replacement parts. In the event that the unit fails to operate properly, return to factory with original sales slip and $12.65 to cover the cost of postage and handling. If, after factory inspection, it is found that the unit has been abused, or other than 20 wt. Motor oil has been used; you will be notified as to the cost of repair. You can service and maintain this unit for many years. Refer to the Service Instruction and Parts List.

Limited Warranty

All of our Diatom Filters are warranted for six months from date of purchase against defects in material and or workmanship. Failure to register warranty, mishandling, damaging, or tampering with filters voids warranty. Warranty limited to repairs only. WARRANTY IS NOT TRANSFERABLE AND DOES NOT COVER GLASS JAR OR MOTOR DAMAGED BY WATER. Warranty valid only if this card is mailed within 5 days of purchase.

Limit of Liability

In the case of failure of our products to perform as designed, Vortex Innerspace Products Inc.’s only obligation shall be to replace product or part’s proven to be defective. Usher shall determine the suitability of the product for his or her intended use and shall assume all risk and liability.