we Service What we Sell
Because of the individual attention that is given to each part assembled at the Vortex factory, there are usually few complaints. But if any problems do arise with the aquarium products, the company honors its six-month warranty given on all products. When there is any type of trouble with the filter or the motor, the company wants to build on its outstanding reputation and record for fast and reliable service. When a product comes back, it is logged and then taken to the repair department. Once the problem has been found, the repair person fills out a repair form that is sent back to the customer. It states the problem and an estimate of the cost of the repair.